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I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating. We would like to know why the player’s account was closed and what we can do to help resolve this issue. The Complaints Team had attempted to resolve the issue by contacting the casino for clarification on the account closure and sought cooperation to address the complaint. Our secure platform ensures your privacy with encryption, strict security standards, and licensing, providing fair play with verified RNGs.
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As I have now escalated this I did try to resolve it amicably with Winorio directly but unfortunately the level of unprofessional service I’ve received and the mental distress this has caused I will be taking legal action and spreading awareness to others on media platform. Saying you will take it as feedback when you confirmed a refund and account closure is not good enough and will be expecting what is promised. Despite assurances that my refund and account closure would be processed, no action has been taken.This behaviour demonstrates a serious lack of accountability, transparency, and customer care. Customers support is always very helpful and get back to you very quickly We are truly sorry to hear how difficult and discouraging this experience has been for you. Very Nice casino, and a good customer service
Customer Support
Although withdrawals can take a few business days to be processed, you don’t have to pay any extra charges. Note that deposits are usually processed instantly, and you don’t have to worry about extra processing fees. You can deposit as little as €20 at Wino Casino, using fast payment methods like Visa, Bitcoin, AstroPay, and Skrill. Transactions are fast, safe, and convenient at Wino Casino, as the operator only supports trusted payment methods. You can find competitive odds on live/pre-match betting options across 30+ sports, including rugby, football, basketball, and badminton. We only found a couple of roulette games from studios like Spribe and Wazdan.
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While we don’t verify specific claims because reviewers’ opinions are their own, we may label reviews as “Verified” when we can confirm a business interaction took place. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future. The maximum allowed bet for wagering the bonus is 2 EUR. Thank you for your time, and I look forward to your response. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed.
Dear Barry,Thank you for your review and for sharing your experience. Great support lots of great missions to increase your fun Dear Michel,Thank you for taking the time to share such detailed feedback. After wino casino login submitting everything they asked for, customer support completely stopped responding.
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The platform runs smoothly, looks clean, and gives the impression of careful work rather than rushed execution. I’ve won a few times and the money comes through quickly. The graphics are great and the games don’t lag. I’ve been playing here for a month now and I love it! We perform checks on reviews Replied to 83% of negative reviews
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